Refund policy

You may request a return within 30 days after delivery. To start, use our contact form and include your order number, the item and your reason for the return.

We review each request before authorizing a return. Eligibility and instructions depend on the item and its supplier's return requirements. We will confirm the decision, return instructions and any applicable return shipping costs before you send anything back.

For a change-of-mind return, items should be unused and in their original packaging. If an item arrives damaged, incorrect or with a problem, contact us with photos of the item and packaging so we can review it with the supplier.

Please wait for return authorization. Do not send items to our business address or an address on the shipping label without instructions from us. Approved returns must go to the return address we provide, which may be a supplier's address. Items from different suppliers may require separate returns.

A return request does not trigger an automatic refund. For an approved return, the item must be received and the return approved before a refund is processed. We will update you on the outcome through the contact details provided with your request.

GC Shoes returns

For eligible GC Shoes change-of-mind returns, an $8.99 return fee is deducted from the approved refund after the returned item is received. This fee does not apply to damaged, defective or incorrectly shipped items. Request a return within 30 days after receiving your order. Shoes must be unworn and unused, with tags and original packaging, and proof of purchase is required. Items identified as final sale are not eligible for change-of-mind returns. Contact us first for authorization and the correct return address.